On February 20, IDNR will continue our series of live, interactive webcasts with “Communications and Customer Service” airing from noon to 1:00 p.m (CST). IDNR staff will discuss a range of topics including the agency’s efforts to communicate its work to the public and its commitment to providing individuals with quality customer service. . We hope you will join us for this important series of pre-event activities designed to inform and engage the public on key issues leading up to Conservation Congress 2014: Charting a Course to Protect & Preserve Our Natural Resources on April 11-12 in Springfield. When you are listening to the discussion, you may ask the panelists questions, by using the email form on the webcast page below. Note: You may need to install Adobe Flash Player to view the webcast. The webcast will not be live/active until 10-15 minutes prior to the live event (once live, the webcast will be visible here).